(Unified Communications)
MasterLink’s team of engineering and consulting professionals provide a variety of consulting services to assist clients in planning and enhancing their communications process. Our consulting approach utilizes strategic analysis of your business environment as well as best practice guidelines as illustrated by ITIL, Sarbanes, and other Industry practices. This approach provides clients with a strategic as well as tactical plan that address communication concerns.
Consulting services that we provide include but are not limited to:
Communication Consulting – This consulting service is designed to provide our clients with access to our business process planning consultants. Our team will evaluate your communications environment in order to determine areas where process or technology could improve communications. We look for strategic recommendations that will enhance your business environment for the short- as well as the long-term.
CallCenter Consulting Services – Many companies are looking for effective ways to manage customer service. Many clients see the need to implement a call center to effectively manage customer service objectives, but are overwhelmed with how to develop and plan for such an undertaking. As a result, MasterLink can help our clients in planning for space, head count, tools, management functions and incentive structures. This service can be used for developing new call centers or for existing call centers that are not providing sufficient support.
Communication and Archival Planning – There is a growing industry need for archiving unified communication services. In the past this might have only included E-mail; however, now with Unified Communication services this now includes storage and archival needs for E-mail, voicemail, faxing and instant messaging. MasterLink’s consulting team can assist you in defining what you need to archive, how long should it be archived, how much storage space you need and how quickly you need to access the information.
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